Privacy Notice

Last updated: May 2026

This privacy notice explains how Care Homes Sussex (operating in partnership with Hometouch Care Limited) collects, uses and protects your personal data when you use this website or submit an enquiry.

Who we are

Care Homes Sussex is a marketing website that provides independent advice on care homes, residential care, nursing homes and live-in care across Sussex. Care services are delivered in partnership with Hometouch Care Limited, a CQC-regulated home care provider.

What we collect

When you submit a form on this website, we collect:

  • Your name, email address and telephone number
  • The town or area you live in
  • The type of care you are enquiring about
  • A description of the care needs (if you choose to provide it)
  • The page you submitted the form from

We also collect anonymous, aggregated technical information (browser type, screen size, country) for the purpose of improving the website.

How we use it

Your enquiry is shared with our partner Hometouch Care Limited so that one of their qualified care advisors can call you back within 2 working hours to discuss your needs. We do not use your details for any other purpose without your explicit consent. We do not sell your data to any third party.

How long we keep it

Enquiry data is retained for as long as is necessary to provide the care advice service, and for up to 3 years thereafter for record-keeping, in line with standard care sector practice. You can request deletion of your data at any time.

Your rights

Under UK GDPR you have the right to access, correct, delete, restrict, or object to processing of your personal data, and the right to data portability. To exercise any of these rights, please contact us using the details below, or refer to Hometouch's full privacy policy.

Cookies

This website uses only essential cookies for form submission and security. We do not use tracking cookies or third-party advertising cookies.

Contact

If you have any questions about this privacy notice, or to exercise any of your data rights, please contact us on 0330 113 1335 or refer to the Hometouch privacy policy linked above.